Last updated: June 2026
Effective Date: June 1, 2026 · Closebly is operated by Rogelio Rives, Licensed Florida Real Estate Broker
We want every agent who works with Closebly to feel confident about their purchase. This policy explains exactly when refunds are available, how cancellations work, and what happens to your active transactions when you cancel a subscription.
If you have questions not answered here, email us at info@closebly.com.
The One-Time package covers a single transaction from contract to close. Because our work begins the moment you submit your file, refund eligibility depends entirely on whether that work has started.
You paid for the One-Time package but have not yet submitted a contract or any transaction documents, and no work has been initiated on your file. In this case, you are entitled to a full refund of $375. Refund requests must be submitted within 7 days of payment.
Once you have submitted a contract, uploaded documents, or our TC has taken any action on your file (including sending a transaction timeline, opening the file with title, or contacting any third party), no refund will be issued. Work has begun and resources have been committed to your transaction.
To request a refund on a One-Time package, email info@closebly.com with your name, payment date, and confirmation that no contract has been submitted. Approved refunds are processed within 5–7 business days to the original payment method.
Subscription plans are billed monthly and cover all transactions submitted within each billing period. Because the subscription provides immediate access to TC services, refund eligibility is limited to a brief window at the start of each billing cycle.
You subscribed within the last 3 calendar days AND no transaction has been submitted or started under your account. Both conditions must be met. If you meet these criteria, email us within 3 days of your subscription start date to request a full refund of that month's fee.
No refund will be issued if more than 3 calendar days have passed since your subscription start date, or if any transaction has been submitted or initiated under your account — regardless of how recently you subscribed. Once work has started on any file, the subscription fee for that month is non-refundable.
You can cancel your subscription at any time by providing 5 business days' notice before your next billing date. Here is exactly what happens when you cancel:
No refund for the current billing period — the month you already paid for is non-refundable once any transaction work has begun.
No charge for the following month — your subscription ends at the close of the current paid period. You will not be billed again.
Active transactions continue — any transaction you submitted during your paid billing period will be completed by Closebly through closing, as long as the total number of transactions does not exceed your plan's monthly limit.
No new transactions after cancellation — once your billing period ends, no new files may be submitted under your account. To continue using Closebly, you would need to resubscribe.
Your plan's transaction limit applies through the end of your paid billing period. If you have already reached your limit for the month, additional transactions will not be accepted — the same overage rules apply ($149/deal for any transaction beyond your plan limit, billed prior to cancellation taking effect).
You are on the Closer plan ($399/month, up to 5 transactions). You cancel on the 15th of the month. You have 3 active transactions already submitted. Those 3 files will be completed through closing. You will not be billed next month. You may submit up to 2 more transactions before your billing period ends on the 30th. After the 30th, no new submissions are accepted.
We ask that you contact us at info@closebly.com before initiating a chargeback or payment dispute. Most concerns can be resolved quickly. Chargebacks initiated without prior contact may result in suspension of TC services on any open files.
Closebly reserves the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.