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Most of the businesses involved in a transaction — title companies, lenders, government offices, HOA management — don't operate on weekends, so most TC work can't move forward anyway. We don't work weekends as a standard practice. That said, if something urgent comes up that has to be handled before Monday (a critical signature, a document that has to be collected), we'll take care of it. We also monitor email on weekends, so if you send something over you'll know it's been seen.

Same business day for most communications, usually within a few hours. For time-sensitive deadlines — inspection periods, financing contingencies, closing date conflicts — we prioritize and respond immediately. You'll always know the status of your file.

After you subscribe and sign the Service Agreement, we'll send you a simple intake form to fill out for each new file — the executed contract, key dates, buyer/seller info, and title/lender contacts. That's it. We take it from there and send you a full transaction timeline within 24 hours.

Yes. We coordinate both buyer-side and seller-side transactions. Each submitted contract counts as one transaction toward your monthly plan, regardless of which side you're representing.

It happens — we get it. If a deal falls through after we've opened the file, we handle the cancellation paperwork and it does not count toward your monthly transaction limit. You get one free fall-through per month. If a second deal falls through in the same billing period, that one does count against your limit. Either way, there are no extra charges — just the transaction count is affected on the second occurrence.

On the same date every month, starting today. You pay upfront for the month — no end-of-deal invoices, ever. The only additional charge you might see is $149/deal if you go over your plan's transaction limit, which we'll notify you about first.

We keep working — we won't stop mid-transaction. Overages are billed at $149/deal and added to your next month's invoice. We'll always let you know before the overage charge is applied. If you're consistently going over, upgrading your plan is usually the better move.

Yes. Give us 5 business days notice before your next billing date — by email or through the Stripe billing portal — and we stop the subscription. Any transactions already submitted during your paid period will still be completed through closing. You won't be billed for the following month.

Yes. Email us at info@closebly.com to upgrade or downgrade. Changes take effect on your next billing cycle.

Any Florida brokerage. We're an independent TC service — your brokerage affiliation doesn't matter. We coordinate directly with you as the agent and deliver the compliance file in whatever format your broker requires.

Yes. Closebly is operated by a licensed Florida real estate broker. You're not handing your files to an unlicensed assistant — you have a licensed professional managing your transactions.

Yes — after subscribing we'll send you a short Service Agreement to e-sign. It covers the scope of TC services, billing authorization, and confidentiality. It's straightforward and takes about 2 minutes to sign.